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Our Newsletter

Warranty & Returns

1. We test/inspect every item before we pack and ship. We ship the item only if it is working and in good condition. 
2. Our items have 1-year or 2-year warranty which is displayed in the listings.
3. Depending on the situation, the warranty solutions includes:
-Free replacement parts for repair
-Return for Repair/Replace/Refund
We judge situation and analyze the problem and offer the optimized solution. Buyers can suggest a solution per their own consideration. We will take it into account. If the suggestion is not compliant with our policy, we have the right to determine the final solution.
4. Buyers are obligate to collect the necessary information/proof so that we can analyze the problem accurately. The information/proof includes but not limited to description, pictures, videos, etc. If buyers refuse to cooperate with us to settle the problem, we have the right to end warranty.
5. If the order is involved in return for refund, buyers pay for the return shipping. If the order is involved in return for replace(exchange), buyers pay for the return shipping and we pay for the replace shipping.
6. If we have shipped a completely wrong item to buyer, buyer can ask for a full refund, or buyer can ask for another shipment for the item that buyer has exactly bought. Whichever decision buyer would like to make, buyer needn't pay for return of the wrong item. Buyer can buy the wrong item as a new order with 10% discount.
7. Return item should be in its original condition as when it was previously shipped. Refund will be done within 24 hours once we have received the returned item and confirmed its condition. Refunded amount includes the original item value. The original shipping cost is not included.
8. Return requests for personal or subjective reasons such as(but not limited to) "I don't like it", "I don't know how to use it", are not accepted.



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